Support

Contact us

We answer within two business days. Please include your device, iOS version and the app version (Profile › Settings › About).

To report a player, use Report in the app (long-press their chat message, or open their profile): the report reaches us with the details we need.

Frequently asked questions

Do I need an account?

No. Games against the computer, the campaign and tournaments work offline without signing in to anything. Online battles use your iCloud account; leaderboards can also use Game Center.

Online play says it isn't available

Check that you're signed in to iCloud (iOS Settings › [your name]) and connected to the internet. iCloud Drive doesn't need to be on. Then pull down to refresh the Games list.

I'm not getting turn notifications

Turn on notifications in Profile › Settings › Turn Notifications, and allow them for Battles With Friends in iOS Settings › Notifications.

How do I restore my purchases?

Open the Store and tap Restore Purchases. Premium, Battle Passes and bundles come back on any device signed in to the same Apple Account. Doubloons are stored on the device and can't be restored after deleting the app.

How do I cancel Premium?

Open the Store and tap Manage Subscription, or go to iOS Settings › [your name] › Subscriptions. Cancel at least 24 hours before the renewal date. Premium stays active until the end of the period you paid for. For refunds, visit reportaproblem.apple.com.

Someone is being offensive. What can I do?

In the chat, long-press their message and choose Report or Block, or use the menu at the top of the chat. On a captain's profile, tap Report or Block. You can also block or report from your friends list (swipe left on a friend or a friend request) and report a challenge in your battle list (swipe left on it). A blocked player disappears from your search, friends and requests; their challenges and chat are hidden from you and you won't be matched with them. Blocks are private: the other player isn't told. We review every report and remove offensive names and profiles.

Why can't I use a certain captain name?

Other players see your captain name, so names with offensive words are refused.

Does the game have ads?

Players without Premium see an occasional full-screen ad between games, never during a battle. In the EEA, the UK and Switzerland you're asked for ad consent first and can change your answer in Profile › Settings › Privacy Options. You choose whether to allow tracking when iOS asks; ads appear either way. Premium removes ads.

Can we play on one device?

Yes: New Battle › Pass & Play. Each player places a fleet while the other looks away, then you hand the device over between turns. Pass & Play battles are unrated and aren't saved.

Deleting your data

  1. Delete Online Data (Profile › Settings › Delete Online Data): deletes your public captain profile and encryption keys, your friends list, friend requests, blocks and challenges, matchmaking requests and battle broadcasts (live spectating), and withdraws or forfeits your running online battles. Forfeited battles count as losses. You need to be online and signed in to iCloud.
  2. Reset Progress (Profile › Settings › Reset Progress): erases saved games, statistics, progression, doubloons and unlocked items on this device. Premium, Battle Passes and bundles can be restored from the Store; doubloons can't.
  3. All of the app's iCloud data: iOS Settings › [your name] › iCloud › Manage Account Storage › Battles With Friends › Delete Data.
  4. Game Center data is managed by Apple in iOS Settings › Game Center.

If you can't use the app any more and want us to remove your public profile, email us with your captain name.